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Six questions to ask any water treatment company in Delaware
Here are our answers. Then go and ask everyone else the same six — the gaps in their answers will tell you everything.
Do you test my water before recommending anything?
Our answer
Always. A licensed tech tests at your tap for free, and the results drive the recommendation — not a script.
What to ask everyone else
Ask if the "test" is a free diagnosis or a sales demo designed to fail. Ask who does it and whether it costs anything.
Who actually installs the system?
Our answer
A licensed plumber on our team, with a permit pulled where one is required. We never hand your job to a subcontractor.
What to ask everyone else
Ask whether installers are employees or subs, whether they're licensed, and whether the work is permitted and inspected.
What does the price include, in writing?
Our answer
One straight number covering the system, installation and the permit — given after the test, valid next week too.
What to ask everyone else
Ask for an itemized total. Watch for prices that only appear after a two-hour pitch or that drop if you sign tonight.
What exactly does the warranty cover?
Our answer
A lifetime warranty on the tank, in plain language, with the terms handed to you before you buy.
What to ask everyone else
Ask what "lifetime" excludes, who pays for labor and parts, and whether the warranty survives if the company closes.
Do I actually need every system you're selling?
Our answer
Often not. Many homes need a softener but not RO, or a filter but not a softener. If you don't need it, we say so.
What to ask everyone else
Ask them to name what you don't need. A company that sells everyone the same full package is selling, not diagnosing.
Is the financing the price?
Our answer
No. We quote the system price first. Financing is an option on top of it, never a monthly number standing in for the cost.
What to ask everyone else
Ask for the cash price before any monthly figure. A payment quoted as "the price" hides what the system truly costs.
Named, not implied
The industry's worst habits
The tactics that give in-home water treatment a bad name. If you see one, walk.
Sign-tonight pricing
A "today only" discount that vanishes tomorrow is a pressure tactic, not a deal. A fair price is still fair next week.
Scare testing
Precipitate tests and color-change demos are engineered to look alarming. A real test reports numbers, not theatrics.
The hollow lifetime warranty
"Lifetime" means little if it excludes labor, parts and the most common failures, or dies with the company.
Financing quoted as the price
Leading with a low monthly payment hides the true system cost and the interest stacked on top of it.
Questions
Fair questions about this page
Why publish a page that tells me to question you too?
Because the same six questions that expose a bad actor are the ones we answer best. We'd rather you ask everyone — including us — than get talked into a system you don't need.
Are pressure sales common in water treatment?
Unfortunately yes. In-home water treatment has a long history of scare demos and sign-tonight pricing. Knowing the tactics is the best defense against them.
What should I have ready before a company visits?
Your latest utility water report if you're on city water, a note of any symptoms (spotting, smell, dry skin, staining), and these six questions. That's enough to keep any visit honest.
Free water test
Ready to ask us the six questions?
We'll test your water at your kitchen sink, show you the result, and tell you what, if anything, you need. Free, and there's no system that fits every house.
- Free on-site water test
- Free installation
- Lifetime warranty
